Privileged User Access
======================

Privileged users have access to perform many different functions to allow or rescind access to the DoE Network.

This Access is granted in 2 ways:
 
  1. **Using AMU** -- for single site access only. See **AMU - View Help** guide for assistance.
  2. **Logging a Service Desk Incident** -- for multiple site access and specialised administrator access.
  
Access granted using AMU
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SMU Privileged access is granted and revoked using **AMU - Access Management Utility** for a staff member **at their site only** by Authorised staff for that site.  See **AMU - View Help** guide for details.

  
**SMU Authorisers using AMU:**

  * Can **assign staff to be Users of SMU** application.
  * **Must also be an AMU Authoriser to delegate SMU Authoriser access** to other staff at their site.

**SMU Users granted access via AMU can:**

  * **Reset Passwords** for staff at their site.
  * **Add and remove Casual staff** access for their site.

Access granted via a Service Desk Incident
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A Service Desk Incident needs to be logged to request the following access:

  * **Reset DEC User IDs and passwords** and **view Password Sync reports** -- required by Service Desk staff, Account Administrators and relevant Support staff.
  * **Multiple Schools application access** -- required by School staff employed at more than 1 school.
  * **TAFE Regional application and support access** -- required by TAFE Service Desk staff and TAFE Account Administrators.
  * **All State Office support access** -- required by ITD Field Services Account Administrators.
  * **State-wide support access** -- required by ICT Service Desk staff and other privileged Support staff.
  * **View SAP Employee IDs tab** -- required by all Service Desk staff, relevant IT Support teams, ITD Fields Services, TAFE Account Administrators and HR staff.
  * **View (Teacher) Applicant Search** -- required by ICT Service Desk, relevant IT Support and HR staff.
  * **Manage Non-Government staff access to SMART2 application** -- required by High Performance team.
  * **Manage Community Language School Library (Henry Parks Equity Resource Centre) access** -- required by Community Language Schools Admin staff.
  * **Manage Contractor, Guest staff and Guest student access to the DEC Network** -- required by DOIS Administrators, ie. Service Desk staff, Account Administrators, ITD Field Services and relevant Support teams.

**Please Note**  --  See individual **Help** pages on how to use all the above listed privileged functions.

.. important::
		**For AMU allocated access** -- Always remember to **remove access** to applications via AMU **before** staff member leaves your site.

		**For all other access** -- Always remember to **log a Service Desk Incident** to have **access removed** once staff member **changes roles or leaves DoE or TAFE**.